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Frequently asked questions
Strand Framing FAQ
Shipping
Delivery cost starts at €15 + Vat and increases based on order value. This value will be visible at checkout stage. Our maximum shipping charge is €65 and this is our pallet shipping charge.
Products in stock - shipped next day
Products need to be manufactured - between 7 - 10 working days production time and then we will ship.
Returns
Most of the products we sell on our www.strandframing.com website are custom manufactured for each order. We will offer returns on any custom made products where we can sell it on again but in many cases a custom frame will not be eligible for return. Visit our stock website for all our products in stock www.strandframingstock.com. Returns can be accepted on all the stock website frames.
Orders
We cannot accept additions to orders. We advise customers to go online and place the additions as a separate order Additions to orders cause major disruption to production here in the factory so it is best to ensure you have all the items you require in your cart.
Still have any questions?
Use the contact form below and we will get back to you as soon as possible!